PATIENT SVC REP LD
Company: Advocate Health
Location: Milwaukee
Posted on: October 25, 2024
Job Description:
Major Responsibilities:
- Acts as a resource to patient services staff, which includes
training/orienting, providing day-to-day work direction, scheduling
of staff, and giving input on performance. Assigns, monitors, and
reviews progress and accuracy of work, directs efforts and provides
guidance on more complex issues/concerns.
- Assists with human resource responsibilities, which may include
interviewing and selection of new employees, staff development,
providing performance feedback, resolution of employee concerns,
and employee morale. Assists in interpreting department policies
and procedures, and advises and updates staff on procedural
changes.
- Greets patients and visitors and responds to routine requests
for information. Answers telephone, screens calls, and takes
messages.
- Registers patients; obtains demographic and insurance
information; verifies insurance coverage, collects co-pays,
deductibles, and previous balances; posts payments and updates
demographic and insurance information.
- Schedules patient appointments and coordinates cancellations,
reschedules, and additions to schedules. Provides accurate,
detailed information regarding test preparations, time patient to
arrive, and any other directional information needed by
patient.
- Updates insurance, financial responsibility and other data when
changes or additions occur, and communicates to patient as
appropriate.
- Ensures insurance and patient information obtained is complete
and accurate, applying acquired knowledge of government and third
party payor requirements. Identifies, reports, and resolves
problems regarding registration to appropriate individuals and
departments.
- Monitors patient flow to ensure they are cared for in the most
efficient and courteous manner. Offers various assistance to
patients to include: arranging transportation needs, providing
directions, locating wheelchair, etc.
- Performs visit closure including checking out patients after
visit, scheduling follow-up appointments, and providing patients
with a visit summary.
- May file, retrieve, and/or deliver patient information and/or
records, and completes required forms/documentation.
Licensure, Registration, and/or Certification Required:
- None Required.
Education Required:
- High School Graduate.
Experience Required:
- Typically requires 3 years of experience in customer service
and/or in providing leadership.
Knowledge, Skills & Abilities Required:
- Demonstrated leadership skills such as delegation, team
building, managing multiple priorities, problem solving, and
decision making.
- Excellent communication (written and verbal), customer service
and interpersonal skills; ability to effectively communicate with a
variety of patients, staff and physicians.
- Intermediate computer skills including experience in using
personal computers; including Microsoft Office or similar
applications, and electronic mail.
- Understanding of basic medical terms and abbreviations
typically used in the patient scheduling and registration
process.
- Training or experience in keyboarding/data entry with an
emphasis on speed and accuracy.
- Excellent organizational skills.
- Ability to read and understand verbal and written instructions,
and to sort and file information alphabetically and
numerically.
- Ability to work in a fast paced environment with a strong
attention to detail and accuracy.
Physical Requirements and Working Conditions:
- Exposed to normal medical office environment, may be exposed to
potentially ill patients.
- Must be able to sit for extended periods of time.
- Operate all equipment necessary to perform the job.
This job description indicates the general nature and level of work
expected of the incumbent. It is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
required of the incumbent. Incumbent may be required to perform
other related duties.
Keywords: Advocate Health, Tinley Park , PATIENT SVC REP LD, Other , Milwaukee, Illinois
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